Shipping and Refund

Shipping Process


Packages are usually shipped within 2 or 3 days after receipt of payment and if no custom items are in the order, special sizes or items on demand. In this case read the description of the articles or send us an email to

Custom items are:

  • Painted helmets with decals or not.
  • Uniforms with badges that require sewing
  • Caps with badges require sewing

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.  Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

If a shipment is refused, buyer is responsible for any fees associated with the returned package. In case of package re-routing or of an incomplete/incorrect shipping address, there is a charge for address correction.


Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

We are Duty-free Shop. Orders that are shipped to countries outside of European Countries are exempt from the payment of local taxes and duties, but may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.




Returns & Replacements

Shipping charges are not refundable

The items offered are supported by numerous collectors and reenactors. If for any reason you are not satisfied you can return it within 15 working days from the date of delivery of the shipment. (According to Art. 44 of Law 7/1996 of 15 January, Retail Commerce Act modified by Law 47/2002 of 19 December.)

You have 48 business hours from delivery day to contact Wilden Militaria S.L. to report product damage or failure and request a return/replacement.

Shipping charges and collection should be paid by the customer. To obtain this refund, the product must be in original packaging if applicable and in perfect condition. Do not pay any item not arrive in perfect condition.

To make a refund, send us an email prior explaining the causes.

Once we receive the goods and previous verification of status, we will proceed to refund the amount excluding shipping and according to the method of payment by the customer.

Shipments will be made just as delivery, certificate and / or ensuring the value of the items, making us know the tracking number sent. Otherwise, we are not responsible for any loss by the Spanish Postage, you losing all rights to claims.



We don't send outside Spain Blank Firing or BB's Weapons. 

We don't send outside Europe deko weapons or blank weapons


Delivery Services

Correos Paq 72 Domicilio

  • Delivery at Home
  • Shipment up to 15Kg
  • Only for Spain, Portugal and Andorra

Correos Paq 72 Oficina

  • Delivery at Post Office
  • Shipment up to 15Kg
  • Only for Spain, Portugal and Andorra

Correos - Paq Light Internacional

  • Shipment up to 2Kg
  • European Comunity Countries 7 days, European Countries 15 days, Other countries 15-25 days
  • Customs fee for countries outside of the European Community 

Correos - Paq Standard Internacional

  • Shipment up to 15Kg
  • European Comunity Countries 4 days, Other European Countries 7 days, Other countries 15-25 days
  • Customs fee for countries outside of the European Community


  • Shipment up to 30Kg
  • Only for Spain, Portugal and Andorra.
  • Delivery to Spain, Portugal and Andorra


  • Shipment up to 30Kg
  • European Comunity Countries 3 days, European Countries 10 days